Job Opening

Japanese Helpdesk Specialist

Job Industry Information Technology and Services
Job Type Full-Time
Experience Level Associate
Date Posted 2021-09-13
Job Location Cebu City
Company Information J-K Network Services
Unnamed Road
Quezon City
Metro Manila, Metro Manila
J-K NETWORK SERVICES is a trusted partner for providing manpower solution to almost 600 companies around the Philippines. We find MULTILINGUALS, FILIPINO and EXECUTIVES for all types of jobs.

We are a licensed recruitment agency with Government accreditation. We are registered in Securities and Exchange Commission Company Registration No. CS201609129 Accredited by Department of Labor and Employment with PEA License Number: M-19-01-051 issued 2019

We give free assistance for your employment application. Free Career Consultation.

Awarded as the best vendor in the Philippines, Be employed with today’s biggest companies in the country. Our clients are from BPO, IT, Manufacturing, Real Estate, Bank and Finance, Consultancy, Casinos and other International and Global companies based in the Philippines
Job Description Client Info: This is a Fortune 500 Company and it is well known as one of the biggest IT Company in the world that provides technological support including software development, technological research, implementation and others. It is the world's most admired Information Technology Services Company. Position: Japanese Helpdesk Specialist Industry: IT Company Location: Cebu City Salary: Highly Negotiable Work Schedule: Open for shifting Benefits: • HMO with dependent coverage • Life insurance • 13th month pay • Government mandated benefits (SSS, PhilHealth, Pag-ibig) • Vacation leave • Paid sick leave • Training and Educational programs for advancements • Flexible working time (Depending on the position requirement) • Retirement benefits Responsibilities: • Provide technical assistance to client through voice call, email and chat • Interpret request onshore counterparts needs and provide resolution to ensure quality of service • Attend to client request and bridge it to the development team • Confirm output quality of functional design • Review translation quality
Job Qualifications Requirements:
• Proficiency Japanese and English Language
• Graduate of Computer Science, IT or any related course
• N1 to N3 Passer or Level 1 to level 3
• Knowledge in MS OFFICE Suite, Office 365, Active directory, Hardware and software
• Good troubleshooting skills
• ITIL Certificate is an advantage
• Preferably with at least 2-3 years helpdesk experience

Recruitment Process:
• Resume Screening
• Initial Interview
• Skills Interview
• Hiring Manager Interview
• Client Interview
• Job Offer
Number of Job Opening 5
Highest Education Attainment College Graduate
How to apply to this job For interested applicants you may send your resume to

Contact us through:
Contact numbers:
Globe: 0917-174-1233
Sun: 0932-461-0812
Landline: (02) 8245 2829

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FB Messenger:
Skype: live:jknetworkjobs
Line: j-k_jpjobs
Viber: (+ 63) 9369734028
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