Job Opening

Technical Service Team Lead - Cebu Based

Job Industry Information Technology and Services
Job Type Full-Time
Experience Level Mid-Senior Level
Date Posted 2021-01-06
Job Location Cebu City
Company Information Integrated Computer Systems, Inc.
3/F Jesa - ITC Bldg. 90 General Maxilom Ave.,
Cebu City, Cebu
6000
Website: http://www.ics.com.ph
We are committed to delivering technical excellence
At ICS, we adhere to our strong corporate values of integrity, commitment, and service quality. We are dedicated to delivering only the best technologies and providing solutions that offer great value to our customers.

For 40 years, we steadily grew our business and built a reputation in the industry due to our strong partnerships with renowned IT brands across the globe. In turn, our customers from various industries have entrusted us with their start-up businesses, office set-ups, expansion projects, technical services and management, among others.

ICS employs more than 300 employees in four offices strategically located in Metro Manila & Cebu. Our Head Office is in Greenhills, San Juan City; our three (3) service centers are spread out in Makati City, Pasig City & Cebu City. Visit our website to know more: www.ics.com.ph
Job Description · Oversee and monitor daily technical support services activities in the assigned client site. · Responsible for effective deployment of technical team and ensure service requests are properly handled. · Monitor resolution of customer technical concerns, escalations and backlogs. · Maintenance and updating of the service tickets and tasks. · Implementation of proper work procedures and service policies. · Ensure customer satisfaction and accurate, timely, and complete feedback.
Job Qualifications · Bachelor's Degree in Computer Engineering, Information Technology or any related course.
· With at least 5 years of working experience as a Team Leader managing hands-on hardware technical support in a BPO environment.
· Excellent customer service skills.
· Willing to work in Cebu Business Park, Cebu City.
Highest Education Attainment College Graduate
How to apply to this job Interested applicants may email their resume to hrd_cebu@ics.com.ph or you may drop off in our office at:

Integrated Computer Systems, Inc.
3rd Floor Jesa-ITC Building, 90 General Maxilom Avenue,
Cebu City, Cebu 6000

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