Job Opening


Job Industry Outsourcing/Offshoring
Job Type Full-Time
Experience Level Mid-Senior Level
Date Posted 2020-10-15
Job Location Mandaue City, Cebu
Company Information OnSource, Inc
Unit 302-304 Arcada 5 Bldg. Tipolo, Mandaue City, Cebu
Mandaue City, Cebu City
We partner with businesses with the singular goal of increasing revenue by building awareness, accelerating sales and improving customer experiences.
Job Description We are a leading provider of eCommerce solutions to all types of businesses. We have offices in the Philippines and USA and we’re actively seeking a talented and motivated Sales Team Lead to join our incredible team. You will be working within a fun, fast-paced environment that is both challenging and rewarding. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Actively implement strategies and initiatives to enable the business to achieve its objectives. Communicate the core strategy, goals and targets to the team. Establish metrics for success, set clear daily priorities, and drive the team to meet goals. 2. Manage day-to-day operations, processes, and reporting. Provide leadership, engagement, performance management, communication and development of staff. Visible on the floor, and/or visible on the buddy list and in chat, and available for team's questions and issues. Ensure resolution of issues. 3. TLs monitor calls, gather information, analyze data, observe the process, and lead the effort to consistently improve each call and performance. This includes challenging every aspect of the processes. 4. Deliver excellent customer service and communication. Maintain a positive, respectful and caring attitude. Respond to all issues appropriately. Take personal responsibility for problems and solutions. Keep manager apprised of developments that impact the optimal performance, engagement, development, and provide counsel and guidance in employee relations matter. 5. Develop, coach, support, and evaluate the team. Responsible for development of staff. Establish realistic team goals and performance objectives. Provide real-time feedback to staff. Provide constant coaching, one-on-one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff. 6. Ensure team has tools, systems, and support needed to perform their job. Must be able to identify and set up ideal workspace per job requirements; this includes having access to the proper equipment required to fully perform all job functions. Escalate system level issues to the appropriate systems/IT support team. Provide clear documentation of problems via email to the appropriate team.
Job Qualifications Basic Qualifications

• Strong verbal and written communication skills
• Ability to lead and partner successfully with staff and chain of command
• Proficient English, both written and verbal
• Great interpersonal skills
• Open, honest, and empathetic manner when dealing with people
• Strong attention to detail and desire to follow procedures
• High customer service orientation
• High level of integrity, honesty, and judgment
• Ability to manage multiple, complex, ongoing tasks and projects
• Responsible for performance of agents, identifying training needs, planning training sessions, conducting performance reviews and administering corrective actions.
• Reports critical KPI’s on a weekly basis.

Preferred Qualifications

• Knowledge of call center business
• Strong coaching skills
• Data analysis and reporting
• Action planning


• Bachelor's degree or equivalent in a related field required.
• Demonstrated ability to understand key financial, clinical, and operational drivers affecting business
• Ability to maximize resources to accomplish key metrics
• Minimum of 2 years in a leadership role
Number of Job Opening 1
Highest Education Attainment College Graduate
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