Job Opening

Manufacturing Operations Director

Job Type Full Time
Date Posted 2017-10-12
Job Location Lapu-Lapu City, Cebu
Company Information Head Hunters Asia Pacific
Job Description • Outline the quality framework for all programs • Agree the framework with all stakeholders and clients • Staff the quality team with management and frontline resources • Establish quality policies and procedures based on client’s requirements and standards • Provide meaningful reports to operations to steer improvement of performance metrics • Drive consistent improvement through consistent monitoring of the feedback loop • Drive the Quality team to deliver against Quality SLAs • Continuously works toward alignment of the Transaction Monitoring forms to help achieve CSAT goals, compliance requirements and complaint reduction • Report out periodically to clients on the Quality performance of the program and the tactical plans to sustain or improve performance • Share the Quality framework with existing business partners and with prospects
Job Qualifications • Candidate must possess at least a Bachelor's/College Degree, any field.
• At least 5 to 8 year(s) of working experience in the related field is required for this position.
• Last company should be a BPO company.
• Excellent Communication skills
• Experts or Heads specializing in Continuous Improvement, Process Excellence and/or
• Six Sigma Black Belt or Master Black Belt Only
• Can start ASAP
• Flexible and willing to do shift schedules
How to apply to this job Send your resume to
Contact Info
Contact Phone : +639199131511 Contact Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

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