Job Opening

Direct Connect Specialist

Job Type Full Time
Date Posted 2017-10-11
Job Location 7th flr. Park Centrale IT Park Lahug Cebu City
Company Information Mopro Philippines
Cebu, Cebu

We’re a can’t stop/won’t stop team of web designers, video producers, mobile developers, hardcore coders, digital dreamers, branding experts and you-name-its assembled to transform local businesses online.

Mopro is the all-in-one solution for local business owners – equipping them with an HTML5, mobile-responsive website and an ever-expanding product suite that gives them the power to tell their story and reinvent their digital presence.

We nerd out.

We build stuff.

We laugh. We work hard.

We eat. We coffee.

We innovate. We celebrate.

We change the lives of local business owners. Every day.

Let’s do this.

For more information about our company, visit our website:

Job Description Job Description: Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail, chat and phone calls within the assigned turnaround time (TAT) Follow established procedures/processes and Mopro best practices while troubleshooting client inquiries Provide case follow-up through communication with internal business partners and clients via calls and e-mails Manage and take ownership of the resolution process for all customer related issues Escalate issues to the next level of support when necessary Maintain up to date knowledge and assimilates quickly to new product roll outs and programs.
Job Qualifications Job Qualifications:

At least one year of customer service experience via live chat and/or email; At least 6 months of voice experience
Knowledge and experience in web development and eCommerce platforms
Effective English written and reading comprehension skills
Excellent communication, analytical, listening and organizational skills
Excellent customer service skills and great enthusiasm for helping customers
Must be able to prioritize and complete all job duty requirements
Must be able to adhere to schedule changes based on department and/or business
Must be an energetic self-starter with the ability to work both independently and within a team
Excellent time management skills, attention to detail and the ability to multi-task
Competent in MS office and web browser environments
Knowledge and experience in web development and eCommerce platforms
Ability to continually display positive attitude
Highest Education Attainment College Graduate
How to apply to this job walk-in:
7th floor park centrale it park lahug cebu
Contact Info
Contact Phone : 09108501188 Contact Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

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